Frequently Asked Questions
Answers to some of the frequently asked questions are customers have about the Back Science™ Bed and the technological innovations we utilize. Have a question not on this page? Feel free to send us an email to support@backscience.com or give us a call at (800) 667-1969 to speak with a sleep expert who can personally assist you in finding the perfect fit and answer any questions you have about our products and services.
The quality of the foam
Back Science™ uses only the highest quality, 100% U.S.A. manufactured foam. Many companies will say their mattresses are manufactured in the US, but they actually use cheap foam that comes from overseas places like China and are merely assembled in the US. The material quality and quality control standards of these cheaper foams used in many mattresses on the market today not only dramatically hurts the longevity of a mattress, but can also create increased VOC emissions (toxic off-gassing). Many mattress foams that are not properly tested for VOC emissions can contain harmful, and even carcinogenic chemicals such as formaldehyde that are released from the mattresses into the air you breathe. Back Science mattresses are made with foam that is Greenguard® Gold certified, which is the highest standard of testing for VOC emissions, rated for schools and children.
The effect of sweat and skin oils on any soft surface
Because the Back Science Bed uses our Patented Airflow Transfer System™ to keep you from heating up in the night and the Posture-Flex™ Gel-Infused Surface has a cooling effect, less perspiration will occur and prevent damage to the mattress over time. It is still a good idea to use one of our Organic Cotton Kool-Flow™ Mattress Protectors to offer an extra layer of protection for your mattress from perspiration that breaks down foam, however, you can rest easy knowing that the quality materials and construction of your Back Science™ mattress are rated to last for 30 Years so, even if you don't have your mattress for its full life-span, you know it's going to support you better and for longer than other mattresses on the market today.
The foundation you use to support your mattress
While cheap box-springs are readily available, they do not offer a supportive surface for your mattress. The thinner construction of these less-supportive foundations allow them to "hammock" or "bow" in the middle which can not only put your spine out of alignment and cause restless or painful sleep, but can also damage your mattress long-term due to the foam sinking in-between the supports or misshaping from a foundation which does not stay flat. The best way to support your mattress is with one solid surface that is constructed not to bow under the weight of a mattress and person on top of it. Our True Platform Foundation is constructed right in our Southern California manufacturing facility with 100% USA materials with an array of sturdy support to keep the solid surface in shape and make sure “hammocking” doesn't occur. Our platform foundation is made similarly to hard-wood flooring with 2-3 times the amount of material normally used in a cheap box-spring to ensure lasting, quality support for the life of your mattress. If you choose to pair your mattress with an adjustable base, the steel supports and upholstered solid wood surfaces provide best-in-class support so you never have to worry about your base affecting your quality of sleep.
For full details on our shipping policy, view full policy.
For full details on our Risk-Free 365-Night Sleep Trial, view full policy.
For full details on our 30-Year Limited Warranty, view full policy.
For more information on ShopPay Installments, view full policy.
For more information on Synchrony Bank Financing, view full policy.